This chart reflects a defined Value Measure. There are 4 parts to a defined Value Measure. 1: A concise, illustrative name – in this example,”Robust Reliable Service” is used. 2: A Brief description – in this example bullet points read, “Service with minimal or no disruptions, consistent service regardless of normal fluctuations in demand, high fault tolerance with built in redundancy, and adequate speed to meet business needs. 3: Performance Metrics - in this example, ‘Frequency of service disruptions”, “Length of service disruptions”, “In an executable Continuity of Operations plan in place sufficient to pass annual certification?” and “Latency”. 4: Target and Scale. In this example targets are given to the previously mentioned Performance Metrics, ‘frequency of service disruptions = none”, “length of service disruptions = less than or equal to 10 minutes”, “In an executable Continuity of Operations plan in place sufficient to pass annual certification? = yes” and “Latency = less than or equal to 75 milliseconds”. Those targets are then normalized across a 100 point scale, “frequency of service disruptions, 0 disruptions = 100; 1 disruption = 95; 4 disruptions = 60”, “length of service disruptions, less than or equal to 10 minutes = 90; 11 to 14 minutes = 60”. Latency does not have a scale in this example.
| Previous slide | Next slide | Back to first slide | View graphic version |