How should we define and measure e-Government?

• e-business: an organization that uses the Internet for its core operations and interactions between customers, employees, and suppliers

• e-government:

  • Use of the Internet for on-line filing of forms & taxes
  • A government organization that uses the Internet to connect employees, suppliers, and customers
  • The use of digital technologies to transform government operations in order to improve effectiveness, efficiency, and service delivery

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Customers will increasingly embrace the technology and the technology will transform the way agencies:

• Manage their information

• Perform their work

• Interact and serve their constituents.